A dynamic perspective on consumers’ price fairness perception: Empirical evidence from the airline industry

Mark Friesen (Die Unternehmung, Vol. 74, No. 4, pp. 403-425)

This paper investigates the concept of perceived price fairness and its dynamic alteration along the customer buying cycle. Today, variable pricing is widespread in many service industries. Besides the current sales price, customers are extensively exposed to varying external reference prices (for example, advertised prices). Continue reading “A dynamic perspective on consumers’ price fairness perception: Empirical evidence from the airline industry”

Is Parking in Europe Ready for Dynamic Pricing? A Reality Check for the Private Sector

Mark Friesen / Giuliano Mingardo (Sustainability, Vol. 12, No. 7, p. 2732)

Both Revenue Management (RM) and Dynamic Pricing (DP) are common practices in many industries—e.g., airlines and hotels—but they are still relatively unknown in the parking sector. In Europe, with the exception of for airport parking and in some pilot tests, DP is rarely used by private parking operators or local authorities. Continue reading “Is Parking in Europe Ready for Dynamic Pricing? A Reality Check for the Private Sector”

Learning and challenges – first steps towards a flexible pricing policy in the parking industry

Mark Friesen (Parking Trend International, Vol. 36, No. 1, pp. 12-14)

In the latest edition of Parking Trend International Dr. Friesen gives his view on the opportunities of applying Dynamic Pricing and Revenue Management in the parking industry. In the lead article with the title “Learning and challenges – first steps towards a flexible pricing policy“ he explains that despite the potential to leverage revenue by approximately 10-15 percent there is still some reluctance in the parking industry to apply Dynamic Pricing and Revenue Management at a larger scale. Continue reading “Learning and challenges – first steps towards a flexible pricing policy in the parking industry”

Online retailers change prices so rapidly

Mark Friesen (Süddeutsche Zeitung, 06. August 2018)

Dr. Friesen gave his view on personalized pricing in an article published by Süddeutschen Zeitung, Germany’s second largest nationwide newspaper, as of August 6, 2018. For a successful implementation he recommends:

  • Full disclosure of parameters and algorithms, how personalized prices are being calculated,
  • Greatest possible transparency on collecting, mining and trading of customer data and personal information, e. g. on willingness-to-pay or purchasing history,
  • Greater application of value based and behavioral pricing principles to make price discrimination for customers more comprehensible.

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Are airline passengers ready for personalized dynamic pricing? A study of German consumers

Mark Friesen et al. (Journal of Revenue Pricing Management, Vol. 17, No. 2, p. 115-120)

Today, dynamic pricing in most industries is an established form of pricing. The technological changes (NDC, Big data, IoT, etc.) in the airline industry allow further steps for price differentiation culminating in either personalized or personalized dynamic pricing. Personalized dynamic pricing as we define it is not to be confused with the traditional dynamic pricing of today‘s Revenue Management practices. Continue reading “Are airline passengers ready for personalized dynamic pricing? A study of German consumers”

Parking still has room to grow – Optimizing parking revenue at European airports

Mark Friesen (Parking Trend International, Vol. 27, No. 4, p. 37)

In some cases, international airports generate up to 50 percent of their overall annual revenue by marketing and renting space, in other words through non-aviation business. Parking maintenance at an airport plays a large part in this. 2,000 to 3,000 euros per parking space per year is not an uncommon rate. Continue reading “Parking still has room to grow – Optimizing parking revenue at European airports”

Why it is NOT a good idea to buy Swiss Chocolate in Germany – International Price Management between Price Parity and Customer Value

Mark Friesen

The strong Swiss frank has made shopping for all kind of products in Switzerland a quite expensive enterprise. Compared to retail prices in neighbouring countries like Germany Swiss prices always tend to be higher due higher purchasing power and willingness to pay of Swiss consumers. Continue reading “Why it is NOT a good idea to buy Swiss Chocolate in Germany – International Price Management between Price Parity and Customer Value”