The Marketing Committee of the German Parking Association will meet in Würzburg on October 29, 2025. Dr. Mark Friesen, Founder and Managing Partner of QUINTA Consulting, has been invited as a guest speaker to present on the topic “Customer Service and Satisfaction from the Operator’s Perspective.”
QUINTA Consulting has already conducted online surveys with thousands of customers for more than 100 parking facilities for this purpose. Experience shows how parking operators can use systematic online surveys and continuous monitoring to make customer satisfaction measurable, improve service quality, and strengthen their competitive position.
“Customer satisfaction is not a matter of gut feeling, but the result of measurable data and consistent analysis. Only those who truly understand their customers’ expectations can sustainably improve service quality,” emphasized Dr. Friesen.